Requirements
Education
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Bachelor/Honors, Bachelor of Business Administration (BBA)
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Bachelor/Honors, in Business Administration or a related field is preferred.
Additional Requirements
• Strong interpersonal and communication skills, both verbal and written.
• Proven customer service and support experience, preferably in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively in a remote work setting.
• A Bachelor's degree in Business Administration or a related field is preferred.
• Experience in a customer service role is an advantage.
Responsibilities & Context
Company Description:
BIGO Technology (BIGO) is one of the fastest-growing Singapore technology companies, with more than 30 offices and 6 R&D centres around the world. Powered by Artificial Intelligence technology, BIGO's RTC (Real Time Communications) based products and services including Bigo Live (live-streaming) and Likee (short video) have gained immense popularity, with around 400 million monthly active users in more than 150 countries.
BIGO is dedicated to connecting the world and to enable everyone to share their beautiful moments. With a vision to be a content platform that inspires one billion people's lives, BIGO aims to empower a new generation of users with an exciting new social language where they can showcase, discover and stay connected in a positive and creative online environment.
Role Description:
This is a full-time remote role for a Customer Service Executive at BIGO Technology Pte. Ltd. The Customer Service Executive will be responsible for providing top-notch customer support, ensuring customer satisfaction, managing customer service operations, and handling customer inquiries effectively on a daily basis.
Key Responsibilities:
• Provide top-tier customer service and support across various platforms.
• Manage day-to-day customer inquiries, ensuring efficient and effective resolutions.
• Address customer complaints and concerns with a solution-oriented approach.
• Work closely with other teams to ensure smooth customer service operations.
• Ensure a positive customer experience by being responsive, courteous, and professional.
• Maintain up-to-date knowledge of company products, services, and policies.
Compensation & Other Benefits
- Weekly 2 holidays
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Salary Review: Yearly
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Lunch Facilities: Partially subsidize
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Festival Bonus: 2
Other Benefits
Compensation & Benefits:
- Salary : 250$/500$
- Duty time : 8 Hours
- Weekend : 2 Day
- Year 2 Bonus
- Night Shift/Day Shift
Employment Type:
• Full-time / Part-time
• Remote position
Work Place
Work from Office
Employment Status
Type:
Full Time/Permanent
