Customer Service Agent

Educational Requirements

- Bachelor's (Honours) degree

Experience Requirements

- 0–1 year of relevant work experience.

- Fresh graduates are encouraged to apply.

Additional Requirements

- Proficiency in Microsoft Office (Word, Excel, and PowerPoint).

- Excellent verbal and written communication skills.

- Strong interpersonal and customer service skills.

- Ability to work effectively in a team environment.

- Strong organizational and multitasking skills.

- Ability to work under pressure and meet deadlines.

- Positive attitude, willingness to learn, and strong attention to detail.

- We strongly encourage female candidates to apply

Job Location

-  Gulshan, Dhaka

Key Responsibilities

* Respond to customer and patient inquiries via phone, email, and other communication channels and generate leads.
* Welcome and assist patients and visitors, ensuring a professional customer experience.
* Provide information on medical services and treatment options.
* Address customer concerns, conduct patient follow-ups, and provide treatment updates.
* Collect, review, organize, and maintain patient records and medical case summaries.
* Coordinate with hospitals, doctors, and internal teams to manage patient cases and treatment recommendations.
* Assist doctors during consultations, medical seminars, and hospital visits.
* Maintain accurate records while ensuring confidentiality of patient information.
* Collaborate with team members to achieve service excellence.
* Manage multiple tasks in a fast-paced environment and perform additional duties as required.