Customer Relationship Officer (Night Shift)

Follow structured communication scripts to ensure consistent, professional, and effective customer interactions.

Understand customer needs, gather relevant information, investigate concerns, and provide timely solutions or suitable alternatives.

Make outbound calls to customers in the USA while maintaining professional communication and following assigned scripts.

Promote and sell company products or services in line with established sales guidelines and targets.

Accurately record customer interactions, concerns, resolutions, and outcomes in the call center database.

Maintain complete and organized call records for future reference and reporting purposes.

Participate in regular training and development programs to strengthen product knowledge, communication, and customer service skills.

Consistently meet individual and team performance targets while maintaining required quality and productivity standards.