Customer Relations Manager (CRM)

Welcome and assist customers while delivering a premium, personalized, and memorable shopping experience.

Build and nurture long-term relationships with regular, VIP, high-value, and corporate customers.

Identify, approach, and develop potential B2B clients, including corporate entities and institutional buyers.

Maintain B2C relationships by understanding customers' preferences, shopping habits, and purchasing behavior.

Issue, administer, and maintain Privilege Card records in compliance with organizational policies.

Verify customer eligibility and explain Privilege Card benefits, discounts, and exclusive offers clearly.

Collect customer information, maintain updated profiles, and segment customers according to preferences and purchasing trends.

Use the assigned CRM platform or tablet to register customers and keep databases accurate and up to date.

Respond to customer queries, complaints, and feedback professionally, ensuring prompt resolution and a positive experience.

Follow up with customers to strengthen engagement, enhance retention, and encourage repeat purchases.

Communicate special offers, promotional campaigns, new arrivals, and exclusive shopping opportunities to customers.

Contribute to sales growth through customer engagement, lead generation, upselling, and cross-selling activities.

Collaborate with Sales, Marketing, and Store Operations teams to provide customized customer support and execute promotional initiatives.

Ensure the confidentiality, accuracy, and secure handling of customer information and CRM data.

Prepare and submit periodic reports on customer engagement, Privilege Card issuance, feedback, corporate client development, and retention activities as directed by management.