Customer Engagement Specialist

Join our team as a "Customer Engagement Specialist" We are looking for a proactive, customer-focused and energetic individual who is passionate about delivering exceptional customer service. In this role, you will be responsible for managing customer interactions across multiple communication channels, resolving customer concerns, and ensuring a positive customer experience while maintaining the company's professional image.

Key Responsibilities:

*Reply to customer messages via Facebook Page, WhatsApp and Hotline.

*Provide accurate information and guide customers about our products and services.

*Help customers solve basic issues and ensure a smooth support experience.

*Forward sales and technical issues to the Sales Team when needed.

*Maintain friendly and professional communication with customers.

*Record customer feedback and report recurring issues when necessary.

*Perform other customer support-related tasks assigned by the supervisor.