Bank/Non-Bank Fin. Institution

Credit Cards Monitoring, Collections & SAM - Product Marketing Officer

Application Deadline : 6 Sept 2026

AllSkillsRequirementsResponsibilitiesCompany Information

Vacancy:N/A

Age:Not Specified

Location:Dhaka

Salary:Negotiable

Experience:1 Year

Gender:No Preference

Job Type:Full Time/Permanent

Industry:Bank/Non-Bank Fin. Institution

Published:24 Aug 2026

Education

Masters
Bachelor/Honors

Experience

1 Year

Skills

Banks & Financial
CARDS (Credit/Debit)
Credit Control And Recovery
Field Visit
Achieving Target
Report Preparation

Additional Requirements

Candidates with relevant professional experience will be given preference.
Fresh graduates are also welcome to apply if they possess strong communication, persuasion, interpersonal, people-management, and customer-handling skills.

Responsibilities & Context

Portfolio Monitoring: Regularly monitor assigned Credit Card portfolios, identify overdue and delinquent accounts, and take prompt action to prevent further deterioration.
Customer Communication: Contact customers through phone calls, SMS, email, field visits, and other approved communication channels to ensure timely payments and account regularization.
Payment Explanation: Clearly communicate outstanding balances, payment requirements, applicable fees, and other relevant obligations while maintaining a professional and respectful approach.
Collection Follow-up: Follow up consistently on Promises to Pay (PTP), missed commitments, and overdue accounts to maximize collection and recovery.
Field Recovery: Conduct visits to customers’ residential or business locations for address verification, payment follow-up, customer contact, and recovery activities when necessary.
Target Achievement: Meet assigned monthly, quarterly, and annual collection and recovery targets while maintaining effective follow-up across the allocated portfolio.
Delinquency Management: Handle high-risk and delinquent accounts by developing suitable recovery strategies and recommending escalation for cases that require additional attention.
SAM Account Management: Manage Special Asset Management (SAM) accounts through intensive follow-up, repayment or settlement arrangements, and coordination for approved legal or recovery procedures.
Cross-Department Coordination: Work closely with Credit Card Business, Operations, Risk, Legal, Customer Service, Finance, and other relevant teams to resolve customer issues and improve recovery performance.
Record Keeping: Maintain accurate and updated records of customer communications, field visits, payment commitments, collections, settlements, and account statuses in the relevant systems and MIS.
Performance Reporting: Prepare and submit daily, weekly, and monthly reports covering collection, recovery, delinquency, portfolio status, and overall performance to management.
Compliance & Ethics: Ensure all collection and recovery activities follow LankaBangla Finance policies, KYC/AML requirements, regulatory standards, customer protection guidelines, and ethical recovery practices.

Workplace

from office

Employment Status

Full Time/Permanent

Job Location

Dhaka

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