Credit Card Monitoring & Recovery (Officer-SAVP)

• Candidates should have progressive experience in Retail Banking, Credit Card Monitoring & Recovery, Hard Core Recovery, and Agent Management with a reputed private commercial bank, as follows:

  • Officer: Minimum 3 years

  • SO: Minimum 4 years

  • EO: Minimum 5 years

  • SEO: Minimum 6 years

  • AVP: Minimum 8 years

  • SAVP: Minimum 10 years

• Applicants are required to submit their applications through The Premier Bank PLC Career Portal for timely processing and consideration.

• Strong analytical and quantitative skills with practical expertise in Credit Card Monitoring & Recovery, Front-End, Mid-Range, and Agent Management.

• Good understanding of modern Retail Banking practices, strategies, and relevant frameworks.

• Proficiency in MS Office applications and retail banking information systems.

• The applicant’s age must not exceed 45 years as of October 1, 2026.

A. Manager – Credit Card Monitoring & Recovery (AVP-SAVP)

• Oversee the overall performance, quality, and health of the Credit Card portfolio.

• Develop and execute effective Credit Card monitoring and recovery strategies.

• Monitor overdue, delinquent, and classified Credit Card accounts.

• Analyze portfolio trends and identify potential early warning indicators.

• Coordinate with branches, collection teams, Legal, Credit, and other relevant departments.

• Track recovery performance and prepare regular reports for management.

• Ensure all recovery activities are carried out in compliance with approved policies and applicable regulatory requirements.

B. Assistant Manager – Front End (Officer-EO)

• Manage front-end activities related to Credit Card monitoring and collection.

• Follow up with customers regarding outstanding payments and repayment obligations.

• Maintain accurate and updated customer and collection records.

• Coordinate with branches and collection teams to support recovery activities.

• Prepare periodic collection, performance, and monitoring reports.

C. Assistant Manager/Officer – Mid-Range (Officer-EO)

• Monitor and manage mid-range delinquent Credit Card accounts.

• Conduct regular customer follow-ups and implement appropriate collection activities.

• Review card status and recommend suitable recovery measures.

• Coordinate with branches and collection teams to ensure effective recovery.

• Maintain accurate records, MIS, and relevant collection information.

D. Assistant Manager/Officer – Hard Core & Agent Management (Officer-SEO)

• Monitor and manage severely delinquent Credit Card accounts.

• Coordinate recovery activities with internal and external collection agencies.

• Evaluate agency performance against assigned recovery targets.

• Ensure proper allocation, monitoring, and follow-up of delinquent accounts.

• Prepare regular recovery and agency performance reports.

• Ensure all collection activities comply with the Bank’s policies and applicable regulatory requirements.