Client Relationship Officer

Handle daily interactions with U.S.-based clients via email, live chat, and telephone.

Address client questions and concerns with accuracy, professionalism, and timely responses.

Keep client information, conversation records, support tickets, and follow-up notes properly updated.

Work closely with internal teams to track and resolve client issues throughout the process.

Develop lasting client relationships by delivering reliable communication and quality customer support.

Track unresolved requests and provide regular follow-ups until they are closed.

Compile routine reports covering client communications, service requests, and pending matters.

Ensure every client interaction reflects professionalism, responsibility, and a strong commitment to customer satisfaction.