Call Center Representative

 

Job Context

Impel Service & Solutions Limited (ISSL), a leading BPO company in Bangladesh, is seeking enthusiastic fresh graduates who are eager to develop practical skills in customer management and establish a strong career foundation.

Selected candidates will gain hands-on experience by working on projects for local, government, and multinational clients, while building expertise in customer communication, service management, and professional workplace practices.Here’s a more naturally paraphrased version:

Key Responsibilities

• Professionally manage incoming and outgoing customer calls.

• Respond to customer queries, requests, and complaints and provide appropriate solutions.

• Accurately record call details and update customer information in the system.

• Follow established processes, service standards, and company policies.

• Escalate complex issues when necessary while ensuring a positive customer experience.

• Achieve assigned quality, productivity, and attendance targets.