Call Center Executive (Female Only)

Gender: Female only (based on project-specific requirements).

Experience: 3–5 years of experience in call center, customer service, or telemarketing roles is preferred, ideally within real estate, banking, or sales sectors.

Communication Skills: Excellent verbal communication in English and Bengali, with a clear and pleasant voice.

Technical Skills: Proficient in MS Office (Word, Excel) and experienced with CRM (Customer Relationship Management) systems.

Personal Attributes: Highly organized, patient, empathetic, and strongly focused on achieving both sales and customer satisfaction goals.

We are a fast-growing real estate and housing development company looking for an enthusiastic and well-spoken Female Call Center Executive to join our dynamic sales and customer relations team. This position plays a key role in handling client inquiries, sharing detailed project information, and ensuring an excellent customer experience from the very first interaction.

Industry: Real Estate / Housing Development

Key Responsibilities

• Client Communication: Manage a large volume of inbound and outbound calls regarding both ongoing and upcoming housing projects.

• Information Management: Deliver precise and detailed information about project features, pricing, payment options, and location advantages.

• Lead Qualification: Identify and qualify potential leads while scheduling appointments for the sales team and organizing site visits for interested clients.

• Data Entry & CRM: Maintain accurate records of customer interactions, inquiries, and follow-ups in the company’s CRM system.

• Customer Support: Respond to customer queries and concerns with professionalism and efficiency, escalating issues when required.

Shift: Day and Night Shifts (on a roster basis)
Work Hours: Day Shift – 8:00 AM to 8:00 PM | Night Shift – 8:00 PM to 8:00 AM
Note: Night shift work is home-based only.