Business Development/Customer Care Associate (Night Shift)

Minimum Qualifications:

• Proven experience in people management and team leadership.

• Experience in customer care, client management, and portfolio account management.

• Background in sales roles, sales operations, or sales advertising.

• Experience engaging with clients and accounts, while driving new business acquisition.

Preferred Qualifications:

• 3–8 years of experience in customer care, sales operations, advertising, marketing, consulting, media, business development, or advertising agencies.

• 2–5 years of experience in developing sales strategies, coaching, mentoring, and delivering strategic business goals.

• Experience in US advertising, sales, digital marketing, consulting, or media-specific industries.

• Ability to maintain consistent focus on business areas that drive sustained growth.

• Excellent business acumen, problem-solving, project management, and research skills.

• Strong leadership, influencing, organizational, communication, and teamwork skills.

Required Skills and Expertise:

• Proficiency in English, both written and verbal.

• Must provide clean drug test results.

• Position is with a US-based company and requires night shift working hours.

• Availability to work Saturdays as required.

• Candidates with strong aptitude and willingness to learn will be prioritized.

Job Context:
Iconic Solutions (Pvt.) Ltd is partnered with Boston Appraisal Services, a US-based company in Boston, MA. We provide back-end support services ranging from financial analysis and sales & marketing to customer care.

As a Business Development and Customer Care Associate, you will be part of a dynamic team responsible for driving business growth for Boston Appraisal Services. You will engage with a variety of end-customers and organizations in the US real estate market, including banks, law offices, accounting firms, and more.

In this role, you will oversee customer care, new business acquisition, and ensure optimal service delivery for each customer account. You will also contribute to the customer acquisition strategy for a portion of the United States and collaborate as part of a leadership team focused on growth.

Job Responsibilities:

• Manage and support a customer care and business development sales team to achieve business growth, customer engagement, and satisfaction.

• Collaborate with colleagues to ensure alignment with company priorities and seamless cooperation across teams and partners.

• Build and nurture strong customer relationships through engagement, proactive care, and client management.

• Guide teams in creating and executing short- and long-term plans to drive business and customer growth.

Location:
Chittagong preferred; work-from-home options available for exceptional candidates anywhere in Bangladesh.