| Published: | Jan 26, 2026 | Vacancy: | 1 | Gender: | Any |
| Age: | Not Specified | Career Level: | Entry Level | Experience: | 1 Year |
| Salary: | Tk. 18000 - 25000 (Monthly) | Location: | Not Specified |
Education
Experience
Additional Requirements
Minimum 1 year of relevant experience in a call center
Bachelor’s degree in any relevant discipline from a recognized institution
Experience working with US-based clients or in a US time zone environment (preferred)
Strong spoken English proficiency with clear pronunciation
Basic negotiation and persuasion capability
Hands-on experience with CRM or database management systems
Job Summary:
We are seeking a motivated and reliable Associate, Call Center to support US-based operations. The ideal candidate will have prior call center experience, strong English communication skills, and the ability to handle basic negotiation while managing customer-related data efficiently. This role requires working remotely during US business hours.
Key Responsibilities:
The key responsibilities associated with this position include:
Handle inbound and outbound calls with US-based customers professionally
Communicate clearly and confidently in English
Perform basic negotiation and follow-up with clients when required
Update, manage, and maintain records using database or CRM software
Ensure accurate documentation of calls, leads, and customer interactions
Meet quality, productivity, and compliance standards set by the client
Coordinate with internal teams to ensure smooth service delivery
Qualifications:
Minimum 1 year of relevant experience in a call center
Bachelor’s degree in any relevant discipline from a recognized institution
Experience working with US-based clients or in a US time zone environment (preferred)
Strong spoken English proficiency with clear pronunciation
Basic negotiation and persuasion capability
Hands-on experience with CRM or database management systems
Solid understanding of basic computer applications
Ability to work independently in a remote work environment
Job Type:
Contractual, Full-time | Remote (Work From Home)
Working Hours:
7:00 PM – 4:00 AM (Bangladesh Time) - Aligned with US Time Zone
Working days are from Monday to Friday (Weekends Saturday & Sunday)
Other Benefits
Benefits:
Salary: BDT 18,000 - 25,000 (Depending on the candidate's qualifications)
Leaves will be provided as per the US-based client’s policy.
Two festival bonuses after 1 year of service
Work from Home
Type: Contract
Shift: Night Shift
This is a full-time contractual remote (work from home) role with working hours from 7:00 PM to 4:00 AM (Bangladesh Time), aligned with the US time zone, from Monday to Friday (weekends off).
Address: Plot No. 5 (4th Floor), Paragon House, Mohakhali C/A Dhaka, 1212, Bangladesh
Business Type : Information Technology (IT)
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