Assistant Manager – Supervisor Service Team – (Medical Equipment)

✔ Age: 30–40 years

✔ Gender: Male only

✔ Experience: 5–10 years of relevant professional experience, preferably in medical equipment service and maintenance.

✔ Candidates with hands-on experience in Ophthalmic Medical Equipment service will be highly preferred.

✔ Previous experience in service coordination, Service Engineer supervision, customer handling, and customer site management will be an added advantage.

✔ Strong organizational, communication, coordination, and problem-solving skills with the ability to manage service operations effectively.

✔ Ability to handle multiple service calls, customer requirements, site activities, and service assignments while coordinating a team of engineers.

✔ Willingness and flexibility to travel to customer sites as required for service supervision, customer support, and operational activities.

We are looking for an experienced and responsible Assistant Manager – Service to support the supervision, coordination, and day-to-day management of the Service Team. The role will serve as the second-level supervisor, ensuring smooth coordination of Service Engineers, customer service calls, site activities, spare parts, customer communication, and overall service operations.

Key Responsibilities

✔ Attend and actively participate in internal office meetings and customer meetings as required.

✔ Allocate and coordinate Service Engineers for various customer sites and ensure assigned service work is completed within the required timeframe.

✔ Monitor and follow up on service calls, work orders, and service activities through the TVL Apps/system.

✔ Conduct regular customer site visits to monitor service activities and provide necessary technical and operational support.

✔ Visit customer sites for service marketing, customer relationship management, customer visits, and business development activities.

✔ Build and maintain strong, professional, and long-term customer relationships through effective communication and service support.

✔ Prepare and communicate official letters, emails, quotations, service-related communications, and other business correspondence with customers and principals.

✔ Coordinate with all Service Engineers and maintain operational control over ongoing service activities.

✔ Monitor pending service calls and ensure timely follow-up, issue resolution, and service completion.

✔ Monitor and coordinate spare parts requirements, availability, movement, and related service issues to support uninterrupted operations.

✔ Coordinate with principals regarding technical issues, service requirements, spare parts, and customer concerns.

✔ Support the Service Team Supervisor/Head in planning, monitoring, coordinating, and controlling daily service operations.

✔ Ensure accurate service documentation, activity records, and regular reporting.

✔ Guide and support Service Engineers in resolving customer complaints, technical concerns, and operational issues.

✔ Perform any other service-related duties and responsibilities assigned by the management.