Rapid Agro Industries

Job Context We are looking for a smart, energetic, and customer-oriented Female Customer Care Executive to handle customer enquiries, provide accurate information, build positive customer relationships, and ensure a smooth and satisfying customer experience. Key Responsibilities Handle customer calls, enquiries, and complaints professionally. Provide accurate information on products, services, orders, and deliveries. Follow up with customers and ensure timely issue resolution. Maintain and update customer records and information. Coordinate with Sales, Delivery, and Admin teams as required. Prepare daily and weekly customer service reports. Build and maintain positive customer relationships. Perform other customer care-related duties assigned by management.

Context We are seeking a competent and detail-oriented MIS & IT Officer/Executive to support FMCG sales operations through accurate reporting, field-force monitoring, data analysis, and IT coordination. The ideal candidate should have strong knowledge of MS Excel, sales MIS, field-force tracking systems, and FMCG sales operations, along with good analytical and problem-solving skills. Key Responsibilities Monitor field-force activities using GPS tracking, mobile applications, and sales automation systems. Prepare accurate daily, weekly, and monthly sales MIS reports. Track field-force attendance, market visits, productivity, and sales activities. Collect, verify, analyze, and consolidate sales data from different regions, areas, depots, and distributors. Prepare Primary & Secondary Sales, Target vs. Achievement, SKU-wise, Region-wise, Area-wise, and Distributor-wise reports. Identify data discrepancies and coordinate with relevant teams for timely corrections. Develop and maintain Excel dashboards, trackers, and analytical reports. Provide timely MIS reports and business insights to management. Coordinate with Sales, Accounts, HR, and IT teams on system, reporting, and data-related issues. Support sales automation platforms, mobile applications, and field-force management systems. Maintain proper documentation and ensure timely submission of required reports.