Midland Bank PLC.

Deliver exceptional customer service while building and maintaining strong, long-term relationships with retail, SME, and corporate clients. Drive branch business growth by achieving targets related to deposit mobilization, retail and SME lending, card business, cross-selling, and fee-based banking services. Develop and implement strategic business development initiatives to increase branch profitability, customer acquisition, and market share. Lead and oversee trade finance operations to maximize Non-Funded Income (NFI) through products such as Letters of Credit (LC), Bank Guarantees, Foreign Trade Services, and related banking solutions. Evaluate credit proposals, conduct credit risk assessments, and ensure efficient processing of retail, SME, and commercial loan applications. Identify new business opportunities and generate quality assets while maintaining a balanced and sustainable loan portfolio. Achieve assigned business goals through effective sales management, relationship management, and quality business origination. Ensure full compliance with Bangladesh Bank regulations, AML/CFT requirements, KYC standards, internal control policies, and operational guidelines. Maintain robust governance, risk management, and compliance frameworks to safeguard branch operations and business integrity. Monitor and ensure timely resolution of internal audit findings, regulatory inspection observations, compliance issues, and risk-related concerns. Lead, mentor, motivate, and develop branch employees to enhance productivity, customer service standards, and overall team performance. Oversee branch operations, ensuring effective cash management, vault management, liquidity monitoring, and operational efficiency. Ensure branch security, asset protection, and adherence to safety and security protocols at all times. Coordinate with head office departments and other stakeholders to support business growth, operational excellence, and regulatory compliance. Prepare and review business performance reports, portfolio quality reports, operational reports, and management information reports (MIS). Promote a culture of customer-centric service, operational excellence, ethical banking practices, and continuous improvement across the branch.   

Deliver exceptional front-line customer service by ensuring a professional, responsive, and customer-centric banking experience for all clients. Handle customer inquiries, service requests, account-related issues, and complaints efficiently while maintaining high standards of service quality and customer satisfaction. Achieve assigned business development and sales targets through effective customer acquisition, relationship management, and cross-selling of banking products and services. Ensure accurate completion, verification, and maintenance of Know Your Customer (KYC) and Customer Due Diligence (CDD/EDD) documentation in compliance with Bangladesh Bank regulations, AML/CFT requirements, and internal compliance policies. Maintain proper custody, confidentiality, and security of customer records, account documentation, sensitive information, and branch security items. Assist customers with account opening, account maintenance, account updates, and other retail banking services while adhering to centralized operational procedures. Process and coordinate loan applications, conduct preliminary credit assessments, analyze financial information, and manage documentation for SME, Corporate, and Retail Banking clients. Handle trade finance operations, including Import, Export, Back-to-Back Letter of Credit (LC), Export Development Fund (EDF), Loan Against Trust Receipt (LTR), Bill Collection, and related banking transactions in accordance with regulatory guidelines. Ensure compliance with Bangladesh Bank circulars, banking regulations, internal policies, risk management standards, and operational procedures. Support branch management in internal audits, regulatory inspections, compliance reviews, and risk assessment activities. Maintain accurate records, transaction documentation, regulatory reports, and customer files to ensure operational transparency and audit readiness. Build and maintain strong customer relationships by identifying financial needs and recommending suitable banking products and solutions. Collaborate with branch operations, credit, trade finance, and compliance teams to ensure smooth service delivery and operational efficiency. Contribute to branch profitability, business growth, and customer retention initiatives while maintaining the highest standards of ethical banking practices.