Telesales Executive Officer

✔ Age: 20 to 50 years.

✔ Experience: 1–3 years of professional experience.

✔ Experience in Software Sales, Customer Communication, Tele Sales, Call Center, or Business Development will be considered an advantage.

✔ Excellent verbal and written communication and presentation skills.

✔ Confident and professional in communicating with business owners, entrepreneurs, and decision-makers.

✔ Good computer literacy with practical knowledge of software products, internet usage, and digital communication tools.

✔ Comfortable using WhatsApp, Facebook, phone calls, email, and online meeting platforms for client communication and follow-up.

✔ Strong follow-up, negotiation, persuasion, and objection-handling skills.

✔ Positive attitude, professional behavior, self-motivation, and willingness to learn new technologies and software solutions.

✔ Strongly target-oriented with a passion for Business Development, Software Sales, and Customer Relationship Management.

✔ Ability to work independently as well as collaboratively within a team in a target-driven environment.

✔ Candidates with previous work experience at Genex Infosys will be given preference.

Job Context

We are looking for a proactive, confident, and customer-focused Call Center / Sales Executive to communicate with business owners and potential clients, generate qualified leads, arrange business meetings, and promote suitable software solutions. The ideal candidate should have strong communication, presentation, persuasion, and follow-up skills with a target-driven mindset.

Key Responsibilities

✔ Conduct professional Call Center communications with business owners, potential clients, and prospective customers.

✔ Follow up with leads through WhatsApp, Facebook, phone calls, email, and other digital communication channels.

✔ Identify client requirements, understand business challenges, and recommend suitable software solutions.

✔ Schedule, coordinate, and conduct online business meetings and product demonstrations with prospective clients.

✔ Present and explain POS Software, Business Automation solutions, features, packages, and business benefits in a clear and convincing manner.

✔ Handle customer inquiries, objections, and concerns professionally while providing appropriate consultation and solutions.

✔ Maintain regular follow-up with interested prospects to move leads through the sales pipeline and improve conversion rates.

✔ Maintain accurate records of calls, client meetings, lead status, follow-ups, and sales activities.

✔ Build and maintain strong, long-term relationships with clients through professional communication and timely follow-up.

✔ Coordinate with the Sales, Technical, and Support Teams to ensure smooth client communication and solution delivery.

✔ Achieve assigned meeting, sales, conversion, and KPI targets within the given timeframe.

✔ Prepare regular reports on call activities, lead generation, meetings, follow-ups, and sales performance.

✔ Stay updated on the company's software products, features, packages, and market developments to communicate effectively with potential customers.

✔ Perform any other sales, customer communication, or business development responsibilities assigned by the Line Manager or Management.