Officer, Customer Support

No prior work experience is required; fresh graduates are welcome to apply.

Strong verbal and written communication skills.

Ability to work effectively within a team with good proficiency in MS Word and MS Excel.

Capable of working efficiently under pressure and meeting tight deadlines.

Deliver excellent customer service by responding to customer inquiries and concerns promptly and professionally.

Handle and resolve customer complaints efficiently by providing appropriate and practical solutions.

Accurately update and maintain customer information and interaction records in the call center database.

Assist customers with product and service-related questions and work toward resolving their issues effectively.

Engage prospective customers by explaining product and service features, benefits, and relevant information.