Front Desk Associate

We are looking for two Front Desk Associates to act as the first point of contact for prospective students, parents, university representatives, and visitors. The position will be responsible for maintaining a welcoming and professional reception environment, managing front desk operations, responding to general inquiries, coordinating appointments, and assisting with routine administrative tasks. The ideal candidate should be friendly, humble, intelligent, well-groomed, and highly communicative, with a positive attitude and a strong commitment to providing every visitor with a warm, professional, and memorable experience.

Job Responsibilities:

 

• Handle phone calls, emails, and social media inquiries in a timely and professional manner.

• Provide prospective students with basic information about study abroad programs and Globalwings’ services.

• Schedule and coordinate student appointments with counselors and relevant team members.

• Receive, organize, scan, and properly maintain student documents and records.

• Accurately update and manage student information within the CRM system.

• Coordinate with counselors and other departments to ensure effective and smooth communication.

• Keep the front desk area clean, organized, and professionally presentable.

• Perform other front desk and administrative responsibilities as assigned by management.