Eastern Bank PLC. Logo
Eastern Bank PLC.
Customer Service Officer (Assistant Officer), Cash Area, Branch and Sub Branch
Application Deadline: May 13, 2025
Summary
Published: May 05, 2025 Vacancy: Not Specified Gender: Any
Age: Not Specified Career Level: Experience: 1 Year
Salary: Tk. 36000 (Monthly) Location: Anywhere in Bangladesh
Requirements

Education


  • Masters
  • Bachelor/Honors

Experience


  • 1 Year

Additional Requirements


1 to 2 years of experience in a similar role at a reputed bank (optional). Willingness to work anywhere in Bangladesh. Strong communication and interpersonal skills with adequate computer literacy. Proactive team player, positive mindset and ability to work under pressure. Ability to learn quickly in-depth product and service related knowledge. Compliant with Bangladesh Bank policies, AML regulations, and directives on Money Laundering prevention.

Responsibilities & Context

  • Swift and accurate cash transactions at cash counter, ensuring correct denominations.

  • Comply with note sorting rules, AML policies, and regulatory guidelines.

  • Assist in cash and vault management, including cash till balancing, note sorting, and report checking.

  • Achieve financial targets (Assets, Liabilities, Cards, New Accounts) set by the bank.

  • Manage ATM booth, including cash loading, unloading, and reconciliation.

  • Hold vault key in the absence of the Cash In-Charge.

  • Ensure customer satisfaction by providing excellent service in the cash area.

  • Maintain adequate stock of forms and brochures in the cash area.

  • Accurately display fake note warnings, deposit, and exchange rate information.

  • Manage queues, ensure security, and maintain cleanliness in the cash area.

  • Maintain confidentiality of customer and bank information.


Compensation & Other Benefits
  • Salary Review: Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 2

Other Benefits


  • Monthly gross salary of BDT. 36,000 during probation period (probation period is minimum 6 months)

  • After successful completion of probation period, monthly salary will become BDT. 45,000

  • Other admissible benefits as per People Management Policy of EBL.


Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Anywhere in Bangladesh

Company Information
Company Name: Eastern Bank PLC.

Address: 100 Gulshan Avenue, Dhaka-1212 Bangladesh


Business Type:

Bank/Non-Bank Fin. Institution

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