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Make outbound calls to customers in the USA and Canada following approved communication scripts.
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Handle various customer topics while adapting scripts as needed.
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Identify customer needs, clarify inquiries, and research issues to provide effective solutions or alternatives.
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Promote and sell products or services over the phone according to company instructions.
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Manage a high volume of inbound and outbound calls to generate leads and close sales.
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Accurately record all customer interactions in the call center database.
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Meet and exceed individual and team qualitative and quantitative performance targets.
