| Published: | Sep 15, 2025 | Vacancy: | 1 | Gender: | Female |
| Age: | 22 years to 30 years | Career Level: | Entry Level | Experience: | 1 Year |
| Salary: | Negotiable | Location: | Dhaka, Paltan |
Education
Experience
Additional Requirements
Age requirement: 22 to 30 years.
Prior experience with international brand hotels or restaurants is an advantage.
Strong understanding of guest relations and customer service.
Team player with exceptional leadership qualities.
Outstanding communication and interpersonal abilities.
Fluency in English is an added benefit.
Previous restaurant experience is preferred.
About the Role
The Forest Lounge Ltd. is celebrated for its inviting atmosphere and diverse menu, offering authentic Arabian, Indian, Continental, and Chinese cuisine. To enhance and innovate our service, we are seeking a skilled and enthusiastic Customer Service Representative (CSR) to join our Marketing Team and nurture strong relationships with our guests. The ideal candidate will have significant experience in customer engagement and database management. If you aspire to be part of a respected brand that values quality, creativity, and innovation, this is your opportunity.
Key Duties & Responsibilities
Provide Product and Service Details: Offer accurate, helpful information about our menu and services to guests.
Address Concerns: Listen to and resolve customer complaints with effective solutions and professionalism.
Process Orders and Returns: Handle orders and returns promptly, ensuring accuracy and efficiency.
Manage Customer Accounts: Update and maintain guest information as needed.
Ensure Customer Satisfaction: Follow up with guests to confirm their needs are met and promptly address any issues.
Collaborate Across Teams: Work closely with departments like sales or technical support to resolve concerns and deliver a positive guest experience.
Collect Guest Feedback: Gather feedback on food and service both in person and online during operations.
Present Confidently: Demonstrate strong presentation skills in various settings.
Social Media Engagement: Host live sessions on social platforms for promotions and customer interaction.
Corporate Visits: Join occasional corporate team visits as required.
Other Benefits
Work from Office
Type: Full Time/Permanent
Shift: Day Shift
Dhaka, Paltan
The Forest Lounge Ltd., renowned for its welcoming ambiance, is looking to strengthen and innovate its team. We are currently hiring an experienced and enthusiastic Customer Service Representative (CSR) for our Marketing Department to foster and maintain strong customer relationships.
Address: Imperial Amin Centre (roof top),House #54, Road# 10/A, Satmosjid Road, Dhanmondi Dhaka, Bangladesh
Business Type : Food & Beverage Industry
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