Education

• Bachelor/Honors

Experience

• Fresh

Skills

• Network Engineering

Role Overview

As a Customer Support Engineer at XeonBD, you’ll be the first point of contact for our valued customers — delivering exceptional support, solving technical issues, and ensuring an outstanding service experience. This role offers the opportunity to work with a skilled and passionate team where your expertise will be recognized and your contributions will have a meaningful impact.

Work Schedule & Shifts (Rotational Duty)

Shifts and Work Arrangements:

• Morning Shift: 08:00 AM to 04:00 PM - Physical Office

• Day Shift: 10:00 AM to 06:00 PM - Physical Office

• Evening Shift: 06:00 PM to 02:00 AM - Work From Home

• Night Shift: 12:00 AM to 08:00 PM - Work From Home

Key Responsibilities

• Provide prompt, courteous, and knowledgeable support via phone, helpdesk tickets, and live chat.

• Accurately log and track support requests from initiation to resolution, documenting solutions and decisions taken.

• Troubleshoot and resolve technical issues related to hosting, DNS, software, and hardware using diagnostic tools and technical knowledge.

• Install, configure, and maintain operating systems and applications.

• Monitor system performance and respond to alerts and incidents as needed.

• Perform scheduled maintenance and routine system checks.

• Assist in research and development initiatives to improve service delivery.

• Support day-to-day business operations and assist internal teams as required.

• Prepare technical documentation, reports, and user training materials..

What We’re Looking For

• Strong analytical and troubleshooting skills.

• Experience in customer support or technical helpdesk roles is preferred.

• Basic understanding of web hosting, DNS, and IT infrastructure is a plus.

• Excellent communication skills with a focus on customer satisfaction.

• Ability to work independently and in a team, across multiple shifts.

Why Work With XeonBD?

• Thrive in a fast-paced, tech-driven, and collaborative work environment.

• Enjoy hybrid work flexibility – with both in-office and remote opportunities.

• Receive a competitive salary, annual performance reviews, and benefits including:

  • Transportation allowance

  • Mobile phone bill reimbursement

  • Training and career development opportunities

• Be part of a company that’s shaping the future of cloud and hosting services in Bangladesh and beyond.

• T/A
• Mobile bill
• Salary Review: Half Yearly
• Lunch Facilities: Partially subsidize
• Festival Bonus: 1

Work Place

Work from Home

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka, Mohammadpur