Education

• Bachelor/Honors

Experience

• Fresh

Additional Requirements

BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank's aspiration towards becoming the best bank in the country.

BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Distribution Network Division:

Branch Service Quality Officer will be the first point of contact for customers visiting the branches. Their primary responsibility is to warmly welcome customers, quickly understand their needs and guide them to the appropriate service desk or digital tool to ensure they receive the highest standard of service. This entry-level role is perfect for fresh graduates or individuals with 1-2 years of experience who are enthusiastic, customer-focused, and eager to launch a career at Brac Bank PLC.

• Grade: Based on the candidature;

Key Responsibilities:

• Warmly welcome customers and direct them to appropriate service desks.

• Manage customer flow, especially during peak hours.

• Support customers with mobile app, online banking, and self-service tools (e.g., QMS, FMS).

• Encourage use of digital channels for convenience.

• Share basic info on bank products/services (e.g., deposits, loans, e-KYC).

• Maintain a professional, customer-first approach under pressure.

• Keep the lobby clean and inviting.

• Collaborate with branch staff for smooth service and issue resolution.

• Maintain daily MIS logs, track feedback, and report issues to management.

This entry-level role offers a pathway to growth within the Brac Bank PLC. Successful Branch Service Quality Officers may advance to positions such as Cash and Client Service Officer or Branch Sales and Customer Service Officer or other roles in the Branches/other divisions.

• Salary Review: Yearly
• Lunch Facilities: Partially subsidize
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Anywhere in Bangladesh