| Published: | Dec 07, 2025 | Vacancy: | 4 | Gender: | No Preference |
| Age: | Not Specified | Career Level: | Experienced Professional | Experience: | 3 Year |
| Salary: | N/A | Location: | Dhaka, Mirpur |
Education
Experience
Additional Requirements
Experience: 3–5 years of relevant work experience in a reputed hospital is preferred.
Skills
Act as the designated managerial point of contact during assigned shifts (Day/Evening/Night), overseeing all customer care operations including reception, billing, appointment desk, and call center activities.
Ensure optimal staffing coverage, particularly during night, weekend, and holiday shifts, by effectively managing and enforcing the approved duty roster.
Coordinate closely with clinical and administrative departments (Medical Officers, Nursing, Admissions, Billing, etc.) to resolve operational issues during off-hours.
Take immediate responsibility for managing service disruptions, patient/attendant misconduct, or emergency situations in accordance with hospital policies and protocols.
Handle and resolve escalated patient and attendant complaints that cannot be addressed by frontline staff, with special focus on night and emergency shifts.
Monitor service interactions to ensure compliance with Aalok Healthcare & Hospital’s standards of service quality, professionalism, and empathy.
Collect, document, and report patient and family feedback, initiating immediate service recovery actions when required.
Provide on-the-spot coaching and guidance to Customer Care Executives/Officers to enhance communication, service excellence, and problem-solving capabilities.
Monitor shift-based performance indicators such as response time, resolution efficiency, and patient satisfaction, and provide regular feedback to line management.
Support onboarding and continuous training initiatives, especially related to emergency and night-shift protocols.
Supervise billing operations, cash handling, and payment verification to ensure financial accuracy and compliance, particularly for emergency and night admissions.
Prepare structured end-of-shift operational reports outlining incidents, complaints, service performance, and financial summaries.
Ensure accurate completion, documentation, and filing of patient records, consent forms, and departmental logs as per hospital guidelines.
Maintain continuous coordination with senior management and remain responsible for executing any additional duties assigned by management.
Other Benefits
Work from Office
Type: Full Time/Permanent
Dhaka, Mirpur
Interested candidates are requested to email their application clearly mentioning total experience and the position applied for in the subject line. Please submit the following documents in PDF format:
Updated CV
Recent passport-size color photograph
Applicants will report to the Sr. General Manager / General Manager / Branch In-Charge as applicable.
Application Email: [email protected]
Email your CV to [email protected]
Address: House# 3, Road # 4, Block # A, Section-06, Mirpur, Dhaka-1216
Business Type : Hospital/ Diagnostic Centre
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